The Future of AI Driven Customer Service

This seminar, led by P.V. Kannan, co-author of the influential book “The Future of Customer Service Is AI-Human Collaboration,” will explore the growing impact of virtual agents within the customer service landscape. The discussion will delve into how AI-powered technologies are empowering contact center agents to deliver exceptional customer experiences.

In this seminar, you will learn:

● How next-generation chatbots are revolutionizing customer service.
● Why most chatbots today fall short and lead to customer frustration.
● The characteristics of an ideal chatbot that can effectively handle customer issues of varying complexities.

● The benefits of well-designed chatbots:
➙ Increased customer satisfaction (NPS)
➙ Reduced costs
➙ Ability to handle high call volumes
● How chatbots will continue to evolve and integrate with popular messaging platforms.
● The impact of AI on the nature of customer service work: a shift towards closer collaboration between humans and bots.

This seminar is perfect for:

Customer service executives
Customer support specialists
Innovation managers