GenAI Digital Twin Cuts Onboarding Time by 40 Hours/Week

Challenge:
A German restaurant chain faced several challenges with onboarding new employees:
● Repetitive questions: HR specialists were overwhelmed by repetitive inquiries from new hires, impacting their productivity.
● Slow onboarding: The absence of a centralized knowledge base slowed down the onboarding process for new employees.

Solution:
● The HR department created a GenAI Digital Twin, uploading the entire onboarding knowledge base (policies, rules, and previous Q&A) into it.

Outcome:
● The personnel department saves 40 hours weekly by automating onboarding.
● Through the Digital Twin new hires received 24/7 access to detailed answers about onboarding, including company policies, rules, and FAQs.

This video showcases how a new hire talks to an LLM Digital Twin

New employees received an invitation to join a chat-based knowledge base built on the SecureTwin.AI platform. This gives them 24/7 access to all the information they need to successfully integrate into the company.

The video demonstrates how a new hire uses the GenAI Digital Twin to get answers to their questions. The twin, powered by the company’s knowledge base, can respond to common onboarding inquiries and more specific ones, offering a human-like experience.

This video demonstrates how HR professionals create GenAI Digital Twin

The restaurant chain’s HR department spent too much time answering new employees’ questions. They aimed to unburden themselves and empower new hires with instant access to all the information necessary for a smooth onboarding process.

This video showcases how they solved this problem using the SecureTwin.AI platform. In just a few minutes, they created the GenAI assistant, populating its knowledge base with information essential for employee integration. All new employees were granted access to chat with this assistant, allowing them to ask questions at any time.

Automating the onboarding process not only saved 40 hours of weekly time, but also granted new hires instant access to critical information.