AI Chatbot Answers to 90% of Admissions Questions

A Spanish university faced a flood of student inquiries about admissions, overwhelming staff, and frustrating students. They implemented an AI chatbot that understands natural language, resolving 90% of queries and offering 24/7 support. This improved the student experience and freeing up staff for other tasks.

Client:

The University of Murcia, founded in 1272, is one of the oldest universities in Spain. The multicultural atmosphere makes it a popular choice for international students.

Problem Statement:

● Overwhelming workload: The university received 28,000 queries related to the admission process annually, overwhelming staff.
● Inefficient communication: Students needed help accessing timely information and resolving doubts about registration procedures.
● Poor student experience: The traditional method of handling inquiries was time-consuming and frustrating for students.

Results:

☑️ 90% Query Resolution: The AI chatbot successfully addressed 90% of student inquiries.
☑️ 28,000 Queries Handled: Chatbot handled a high volume of student inquiries.
☑️ 24/7 Availability: The AI system offers 24/7 support, improving student accessibility.
☑️ Improved Student Satisfaction: The chatbot enhances the overall student experience.
☑️ Data-Driven Insights: AI gathers data for service improvement.

AI Solution:

To address the overwhelming volume of student inquiries related to admissions and registration, the University of Murcia collaborated with 1MillionBot to develop Lola, an AI-powered chatbot.

Lola is designed to provide immediate and accurate responses to student queries, simulating human conversation through natural language processing. By leveraging Google’s Dialogflow technology, the chatbot can learn and improve its responses over time.

This AI-driven approach aims to enhance student experience, reduce administrative burdens, and position the university as a leader in higher education technology.

References:

1. The University of Murcia presents LOLA, an artificial intelligence assistant to help new students

Industry: Education

Vendor: 1MillionBot
Client: University of Murcia