A Law Firm Improved Operational Efficiency with AI

Summary:

By harnessing the power of generative AI, a law firm not only improves operational efficiency but also positions itself as a forward-thinking leader in the industry, ready to meet the evolving demands of its clients and the marketplace. 

Client: 

Clifford Chance ranks among the largest law firms globally, boasting extensive resources and expertise across five continents.

Problem Statement: 

Clifford Chance has a reputation for leveraging cutting-edge technology to enhance its legal services and operational efficiency. With a global workforce spread across multiple continents, the firm continuously seeks innovative solutions to streamline workflows and improve collaboration among its teams.

As the legal industry evolves, there is an increasing demand for firms to adopt advanced technological solutions that can help manage vast amounts of information, facilitate communication, and enhance productivity. Clifford Chance recognized the need for a robust tool that could not only assist its lawyers in their daily tasks but also foster better collaboration among its diverse workforce.

Results: 

• A 50% reduction in document drafting time.
• Improved overall client satisfaction.
• Facilitated better communication and collaboration across teams, regardless of geographical location, leading to improved project outcomes.
• Helped streamline document drafting and review processes, resulting in higher quality outputs.

AI Solution Overview:

To address these challenges, Clifford Chance implemented Microsoft 365 Copilot and the Viva Suite. Microsoft 365 Copilot utilizes generative AI to assist users by summarizing documents, generating drafts, and providing contextual recommendations based on the content being worked on. 

The integration of these tools into the firm’s existing workflows aims to enhance productivity and support its professionals in delivering high-quality legal services efficiently.

Clifford Chance has created an AI chatbot called “CC Dr@ft” to streamline the process of drafting legal documents. This chatbot utilizes natural language processing (NLP) to comprehend client inquiries and produce customized legal documents, allowing clients to receive prompt assistance while enabling lawyers to concentrate on more complex tasks. 

CC Dr@ft integrates a powerful document automation platform with a comprehensive design, onboarding, and maintenance service, enabling users to quickly and independently create customized, branded documents within the secure CC Dr@ft environment. 

Leveraging AI and natural language processing, these technologies also support daily tasks such as meeting and task management, drafting emails, and managing inboxes. Additionally, they offer access to ongoing learning and insights through Viva Insights and Viva Learning.

References: 

1. Clifford Chance implements generative AI in global offices. https://www.thelawyermag.com/au/news/general/clifford-chance-implements-generative-ai-in-global-offices/479756
2. Clifford Chance expands use of generative AI with deployment of Copilot for Microsoft 365 and Viva Suite for its global workforce. https://www.cliffordchance.com/news/news/2024/02/clifford-chance-generative-ai-microsoft.html#:~:text=Clifford%20Chance%20was%20one%20of,on%20Microsoft’s%20Azure%20OpenAI%20platform.
3. AI Case Studies In law. https://nanoschool.in/ai/ai-for-lawyers/case-studies/?srsltid=AfmBOorkxMsD2f_NITq6Ommowmnzr7TWe6Pw1GPCe6zQL42xPWm_a-v0

Industry: Legal Services 

Vendor: Microsoft

Client: Clifford Chance

Publication Date: 2024