AI-chatbot Automates 75% of Hiring Process

An online recruitment platform for recent graduates faced challenges like manual screening overload and candidate frustration. They implemented an AI-powered chatbot that automates tasks, improves communication, and ranks candidates based on data. This resulted in a 38% increase in recruiter efficiency, 75% automation in screening, and an 80% rise in jobseeker engagement.

Client:

FirstJob is an online recruitment platform that connects recent graduates with entry-level job opportunities and internships. Focusing on building a strong talent pipeline for the future workforce, FirstJob helps companies discover skilled and motivated graduates ready to launch their careers.

Problem Statement:

● Manual Screening Overload: Manually screening a vast pool of recent graduates was incredibly time-consuming and resource-intensive.
● Scalability Struggles: Traditional methods simply couldn’t handle the high volume of candidates applying.
● Candidate Frustration: Complex processes and lack of communication led to a negative experience for candidates.
● Data-Driven Decisions Missing: Blind hiring based on gut feelings made it difficult to find the best fit, resulting in bad hires. Additionally, subjective decisions increased the risk of discrimination.

Results:

● 38% Increase in Recruiter Efficiency: Mya automates tasks, freeing up recruiters’ time.
● 75% Automated Qualification Process: Streamlined pre-screening reduces manual effort.
● 80% Increase in Job Engagement: Improved candidate experience leads to more active participation.

AI Solution:

Seeking to address the challenges of manual screening and scalability in its recruitment process, FirstJob implemented an AI-powered chatbot, Mya.

Mya is an AI-powered chatbot designed to streamline and enhance FirstJob’s recruitment process. It interacts with candidates through various channels, including Facebook Messenger, SMS, email, and Skype. Mya’s capabilities include:

Pre-screening Questions: Mya can ask candidates pre-screening questions to assess their eligibility and suitability for specific positions. This initial filtering saves recruiters time and effort.
FAQ Automation: Mya can answer frequently asked questions (FAQs) from candidates, providing them with immediate information and reducing the burden on recruiters.
Application Status Updates: Mya keeps candidates informed about the status of their applications, providing updates and notifications. This transparency enhances the candidate experience.
Personalized Tips and Guidance: Mya offers personalized tips and guidance to candidates, helping them prepare for interviews and improve their job search strategies.
Data-Driven Candidate Ranking: Mya utilizes various data points, such as experience, social engagement, and recent job history, to rank candidates objectively. This data-driven approach helps identify the most qualified candidates.

References:

1. HR Chatbot Case Study: FirstJob’s Mya
2. Recruitment chatbot Mya automates 75% of hiring process

Industry: Human Resources, Recruitment
Vendor: Kevit Technologies
Client: FirstJob