AI Companion Turned Conversations Into Actions

Summary:

By integrating AI Companion, a company successfully enhanced internal communication, improved efficiency, and fostered a more transparent organizational culture.

Client: 

Gainsight is a leading customer success platform.

Problem Statement: 

Gainsight aimed to strengthen internal communication and boost operational efficiency across its globally distributed teams. However, the widespread use of various third-party AI note-taking tools posed significant challenges, including potential data security and privacy risks. 

The lack of a standardized AI solution further resulted in inconsistencies in meeting documentation and hindered effective collaboration. 

To address these issues, Gainsight required a secure, unified AI tool to ensure data protection while streamlining team communication and collaboration processes.

Results: 

• Reduced time spent on post-meeting documentation.
• Enabled employees to save time while staying connected and engaged in and out of meetings.
• Saved tens of thousands of dollars a year as a result of not paying for another AI assistant provider.
• Facilitated better communication across teams.

AI Solution Overview:

To address these challenges, Gainsight implemented Zoom’s AI Companion.

It generates precise meeting summaries automatically, enabling participants to engage more actively in discussions without the distraction of manual note-taking.

Zoom’s AI Companion provides a centralized, secure AI platform, eliminating the need for multiple third-party applications and ensuring consistency across teams.

Meeting hosts now have more control over what information gets shared without worrying about attendees using outside AI note-takers to capture potentially sensitive information.

References: 

1. Gainsight teams stay connected, save time with Zoom AI Companion. https://explore.zoom.us/en/customer_stories/gainsight/?optimizely_user_id=6a134ecf169e7a52a6d2a6d2483a6b2d
2. Work happy with ZoomWork happy with Zoom AI Companion. https://www.zoom.com/en/ai-assistant/
3. Zoom brings more AI to your meetings. https://www.axios.com/2023/09/05/zoom-ai-meetings-assistant

Industry: Technology

Vendor: Zoom

Client: Gainsight