AI Helps Companies to Understand the Risk Within their Communications

Summary:

Using anonymized data, the AI platform helps clients monitor how employees respond to policies or campaigns. The AI solution provides valuable insights to enhance security, employee satisfaction, and productivity.

Clients:

Walmart, Delta, T-Mobile, Chevron, AstraZeneca and Starbucks 

Problem Statement: 

Walmart, T-Mobile, Chevron, AstraZeneca, and Starbucks aimed to leverage AI technology to understand employee sentiment and monitor various aspects of their workplace experiences. Their goal was to use AI-driven analytics to track feedback from employees and stakeholders, identify emerging trends, and ensure legal compliance with record-keeping on their social media platforms.

Results: 

• Delivered valuable feedback to enhance security, employee satisfaction, and overall productivity. 
• Provided support for various initiatives across the company, such as insider risk management, compliance monitoring, and information security, by highlighting areas with lower sentiment or increased frustration, where errors or sabotage were more likely. 
• Ability to make data-driven decisions that employees could trust.
• Identified and addressed risks in real time.

AI Solution Overview:

Using anonymized data through Aware’s analytics AI platform, clients can track how specific demographics, such as employees from a particular age group or region, respond to new corporate policies or marketing strategies. 

Aware’s AI models, designed for text and image analysis, can also detect inappropriate behaviors like bullying, harassment, discrimination, noncompliance, and exposure to pornography or nudity.

While Aware’s employee sentiment and toxicity monitoring AI tool cannot identify individual employees by name, its eDiscovery tool can, in cases of extreme threats or other high-risk behaviors, as predetermined by the client. The eDiscovery tool allows role-based access, enabling companies to retrieve individual employee names based on extreme risk categories for review by HR or company representatives.

Walmart, T-Mobile, Chevron, and Starbucks use Aware’s technology primarily for governance, risk, and compliance. Aware’s AI analyzes over 100 million pieces of content daily, creating a social graph of the company, which maps out communication patterns between internal teams.

References: 

1. AI-powered eDiscovery for modern collaboration workflows. https://www.awarehq.com/solutions/ediscovery
2. How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages. https://www.cnbc.com/2024/02/09/ai-might-be-reading-your-slack-teams-messages-using-tech-from-aware.html

Industry: Human Resources

Vendor: Aware

Clients: Walmart, Delta, T-Mobile, Chevron,  AstraZeneca and Starbucks 

Publication Date: 2024