AI Scheduling: 13K Hours Saved and 323% ROI

A I • Apr 30,2024

A wealth management firm faced appointment scheduling challenges due to manual processes. They implemented an AI-powered scheduling platform, which resulted in a 323% increase in ROI, $343k+ cost savings, 13,607 hours saved for advisors, and a 143% increase in client reach.

Client:

With assets under administration exceeding $46 billion, CI Assante Wealth Management is a leading Canadian firm in wealth management. Investment management, financial planning, and estate planning are just a few of the many services offered by CI Assante Wealth Management.

CI Assante Wealth Management constantly evolves its investment strategies and utilizes innovation to create unique client opportunities. They don’t just talk about innovation; they walk the walk. Their innovative approach to investing was recognized in 2021 when they won the prestigious IIAC Fund Industry Award for Best New Fund (Canadian Equity).

Problem Statement:

Financial advisors faced a significant scheduling bottleneck. Forty percent of their administrative support went toward a cumbersome process of back-and-forth emails with clients, double data entry, and manually setting reminders. With a growing network of over 800 advisors and clients across Canada, scheduling became a major burden.

Consumers found it hard to book appointments, resulting in frustration and a less-than-satisfactory experience. To improve client service and scheduling effectiveness, the company identified the need for a strategic shift – a new solution.

Results:

ROI: 323% — significant increase in return on investment.
Cost savings: over $343,000 in 3 years.
Time saved: 13,607 hours for advisors.
Increased client reach: by 143%.

More client focus: advisors have more time for important tasks.

AI Solution:

To address the issue of inefficient schedule planning, CI Assante implemented Calendly, an AI-powered meeting scheduling platform.

With Calendly, CI Assante was able to:

1. Simplify complex scheduling:

● Consultants effortlessly set up their schedules and offered various meeting types (virtual, phone, in-person) through a single link.

● The “Meeting Poll” feature facilitated easy organization of three-way meetings.

2. Optimize workflows: Automated reminders and tracking within Calendly freed up consultants’ time.

3. Empower clients with a choice: Clients could independently select a convenient time and meeting type, saving time and enhancing their experience.

4. Enhance communication: Automated thank-you emails with electronic business cards streamlined communication and added a professional touch.

5. Increase client reach: Calendly’s features expanded booking possibilities.