AI to improve data privacy and governance

Summary:

By leveraging the generative AI, the company created an AI-based DPO assistant to guide global data governance and compliance. 

Client: 

Straits Interactive is a leading provider of data protection solutions, training, and consultancy services in countries such as Ghana, Singapore, Malaysia, the Philippines, and Indonesia.

They offer expert guidance on data protection and privacy, delivering practical courses and professional certification programs.

Problem Statement: 

Straits Interactive’s current software, Capabara, enables users to access data privacy information and simplify complex legal texts. However, the results still required interpretation by trained data privacy professionals. Moving forward, Straits Interactive aimed to make this knowledge more widely accessible by enabling all employees to use the software without relying on a data privacy expert. They sought an AI solution that could comprehend natural language queries and deliver concise, accurate answers, empowering employees to access data privacy information independently, without the need for a Data Protection Officer (DPO).

Results:

• Employees can easily access privacy regulations specific to different countries.
• The system can support chatbots capable of answering complex privacy questions around the clock.

AI Solution Overview:

FAIR assisted Straits Interactive in developing an AI-powered Data Protection Officer (DPO) assistant to support global data governance and compliance. This AI solution can be integrated across multiple platforms and includes infrastructure-as-code as well as CI/CD frameworks.

FAIR incorporated generative AI into Straits Interactive’s application, enabling it to deliver a pre-indexed information package to its customers. 

Rackspace further supported Straits Interactive by training the system on their proprietary content and datasets of data protection laws, allowing chatbots to answer complex privacy-related questions 24/7.

References: 

1. Straits Interactive leverages AI to improve data privacy and governance. https://www.rackspace.com/case-studies/straits-interactive?utm_source=vktr.com
2. 5 AI Case Studies in HR. https://www.vktr.com/ai-disruption/5-ai-case-studies-in-hr/

Industry: Human Resources

Vendor: FAIR

Client:  Straits Interactive

Publication Date: 2024