The Cloud-Based Project Management AI Platform for Headwear Retailer

V G • Oct 11,2024

Summary:

By using cloud-based project management AI platform, the company has saved 100+ hours across teams, minimized meetings and emails, enhanced communication, boosted vendor collaboration, and increased overall productivity. 

Client: 

Lids Corp. is a U.S.-based retailer focused on athletic headwear. Established in 1993 in Boston, Lids operates over 1,200 retail locations and affiliated concept stores. 

Problem Statement: 

Lids has seen significant growth in recent years. During this period, employees were using spreadsheets and emails to manage projects, alongside tools like Microsoft OneNote, Teams, and Trello. This led to excessive email exchanges, frequent cross-departmental meetings, and a general lack of organization and clear communication. As the company grew, it became clear that Lids needed a project management platform to speed up workflows, save time, streamline administrative tasks, and enhance overall results.

 

Results: 

  • Saved 100+ hours across teams.
  • Improved meeting efficiency by 66%.
  • Ability to track the cost per unit for all inventory items.

AI Solution Overview:

ClickUp provided Lids with the tools needed to easily share information with the CFO and other leadership. Shortly after, Lids signed a contract for 135 employees to use ClickUp as their centralized project management hub. ClickUp is a cloud-based platform that’s highly customizable and features an AI-powered virtual assistant for quick access to team information. It also includes AI tools for managing time, workflows, tasks, and processes.

ClickUp offers a range of collaboration and communication features, with automated notifications to prevent missed deadlines or errors. 

Key features of ClickUp include:

– AI writing assistant

– AI-powered document summarization

– Automatic translation via AI

– AI-driven research prompts

Currently, many teams at Lids, such as Construction, Store Planning, Facilities, Operations, Marketing, Custom, Finance, and Buying, rely on ClickUp to manage high-volume, time-sensitive tasks for bringing retail stores to life. 

References: 

  1. How Lids Brings New Retail Stores to Life with ClickUp. https://assets.ctfassets.net/w8fc6tgspyjz/4As4IWNkHRr5TJAjOnqfNO/6baf5035463e7e9d6692e9214e93256a/Lids_Case_Study_Final.pdf 

Industry: Retail

Vendor: ClickUp

Client:  Lids

Publication Date: 2024

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