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    How to Empower a Customer Service Representative?

    Workshops

    The Future of AI Driven Customer Service

    This seminar, led by P.V. Kannan, co-author of the influential book “The Future of Customer Service Is AI-Human Collaboration,” will explo...

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    The Future of Customer Experience with AI

    Join world-renowned futurist Bernard Marr and NICE CMO Einat Weiss for an insightful webinar on how AI is revolutionizing customer experience. Discove...

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    Case Studies

    Young woman, smiling, as she orders food online

    AI in Customer Service

    AI Achieves 100% QA for Delivery App

    A I • Jun 15,2024

    a girl working at a bank call center, surrounded by her colleagues. She's a blonde wearing a lilac blouse, set in a bright and cozy office environment.

    AI in Customer Service

    AI Assistant Smooths Customer Journey, Reduces Wait Times

    A I • Jun 16,2024

    Ai Chatbot

    AI Chatbot Drives 94% Customer Satisfaction for Retailer

    A I • Jun 17,2024

    Ai Chatbot

    AI Chatbots Save E-commerce Giant $150 Million Annually

    A I • Jun 18,2024

    Ai Chatbot

    AI Cuts Live Calls by 75%, Automation Soars to 94%

    A I • Jun 15,2024

    AI-powered emotion tracking

    AI Emotion Tracker Drives 15% CX Improvement

    A I • Jun 19,2024

    a bank call center employee talking to a client on the phone, with the voice recognition process displayed on the monitor. In the background, you can see other employees engaged in their work.

    AI for banking

    Bank Cuts Call Handling Time by 20% with AI Voice Biometrics

    A I • Jun 20,2024

    AI for banking

    Call Center Hacks Wait Times with AI Solution

    A I • Jun 15,2024

    AI Tools

    Wonderchat.io

    Wonderchat

    Wonderchat is an AI chatbot builder that allows businesses to create custom chatbots powered by ChatGPT. It enables quick and easy setup,

    Fin AI

    Fin AI

    The Fin AI chatbot streamlines customer service by providing accurate answers quickly, leading to fewer support inquiries and faster resolution times.

    Intercom

    Intercom

    The All-in-One Knowledge Base: Intercom offers a comprehensive knowledge base solution with AI, multi-channel access, and multilingual support, all pr...

    Nextiva

    Nextiva

    Nextiva's AI-powered contact center automates conversations, reduces costs, and unifies support for voice, video, SMS, and more.

    Re:amaze

    Re:amaze

    Re:amaze empowers businesses with an all-in-one solution for outstanding customer service. It offers live chat, helpdesk, chatbots, and video calls, a...

    Rannkly

    Rannkly

    Rannkly Review Management: Your All-in-One Tool for Building a Stellar Online Reputation.

    Text-to-Speech AI

    Text-to-Speech AI

    Turn your text into natural-sounding speech in over 129 languages with this powerful AI tool. Choose from a variety of voices and styles to create rea...

    Poly.AI

    PolyAI

    PolyAI leverages AI to transform customer service interactions. By providing both exceptional brand experiences and accurate solutions, Polyai empower...

    BoldDesk

    BoldDesk

    This cloud-based help desk offers powerful features like ticket management, workflow automation, and in-depth analytics to streamline operations. Impr...

    Bland AI

    Bland AI

    Bland AI makes building and scaling AI phone agents a breeze. Automate calls with just a few lines of code, fine-tune for optimal performance, and han...

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